Remote CCTV Monitoring FAQ

Q: What is remote CCTV monitoring?

Trained operators watch your security camera feeds live, from off site. When they see suspicious activity they verify it and act straight away, instead of footage only being reviewed after an incident.

Q: Can you monitor my existing cameras?

In most cases, yes. We review your current CCTV setup and tailor monitoring to your site’s layout and operating hours. If anything needs changing, we’ll tell you before you commit.

Q: What happens when an incident is detected?

The operator verifies the activity on camera, then follows the response plan agreed with you, such as alerting your keyholders or site manager. Every incident is logged with footage and details.

Q: Which types of properties do you monitor?

We focus on warehouses and godowns, industrial facilities, distribution centers and commercial properties, and we work with businesses worldwide.

Q: Do I need to install new cameras?

Usually not. We work with your existing CCTV setup wherever possible. During your free consultation we review your cameras and coverage, and point out any gaps before monitoring begins.

Q: Can you monitor only outside business hours?

Monitoring is tailored to your operational requirements, so we can discuss round-the-clock coverage or cover for the hours your site is closed, such as nights, weekends and holidays.

Q: Does remote monitoring replace on-site security guards?

It depends on your site and its risks. Remote monitoring puts trained eyes on every camera at once, and many businesses use it alongside on-site security or to cover the hours when nobody is there. We’ll help you decide what makes sense.

Q: How do I get started?

Call us on +1 (815) 265-1304, email veltrixmonitoring@gmail.com or send an enquiry from our contact page. We’ll arrange a free consultation, review your site and cameras, agree an escalation plan with you and then go live.